Terms for our patients

You book directly with the physiotherapist of your choice. Each appointment is time set aside for you.

If you cannot come, let your physiotherapist know at least 24 hours in advance, so the slot can be offered to another patient.

If you cancel less than 24 hours before the appointment, or do not show up without warning, your physiotherapist is free to ask for a fee for the reserved time. They take your situation into account: a genuine emergency or a first time is not treated like repeated absences. Your physiotherapist will tell you the amount.

This fee is not a session: it is never billed to your health insurance fund and is entirely at your own expense.

Each physiotherapist's status (contracted or not) and fees are displayed at the practice and on our Fees page.

Please pay right after each session, preferably by QR code with your bank's app, or by bank transfer as your physiotherapist instructs. We no longer accept cash: thank you for your understanding.

Depending on the physiotherapist, direct billing (third-party payment) is possible: you then pay only your personal share. Ask for it when you book.

From 1 January 2027, your physiotherapist sends your care certificates directly and electronically to your health insurance fund (eAttest). You no longer have a paper certificate to hand in: you receive a receipt to keep, and your fund reimburses you by bank transfer. Check that it has your account number.

You still pay the session to your physiotherapist; your fund then reimburses its share. The patient contribution, and any supplement charged by a non-contracted physiotherapist, remain yours to pay.

To be reimbursed, you need a prescription from your doctor (or your dentist for the jaw). Bring it to the first session, on paper or electronically.

From 1 January 2027, the practice asks every patient for a new prescription, including for treatment already under way. This is our practice's own decision: remember to ask your doctor for one.

Treatment must start within two months of the prescription date; after that, the insurance no longer contributes.

At the first session, bring your electronic identity card (or your ISI+ card). Your physiotherapist reads it to identify you, which creates a therapeutic link.

The therapeutic link is the electronic proof that you are being treated by this physiotherapist. It is registered with the eHealth platform, the secure network of Belgian healthcare. If you have also given your informed consent to the electronic sharing of your health data (once, at national level), it allows your physiotherapist to retrieve the electronic prescriptions that concern you.

A therapeutic link with a physiotherapist is limited in time: this is why you may be asked for your card again during treatment.

You stay in control: on the My Health portal, you can view and delete your therapeutic links, exclude a provider from accessing your data or withdraw your consent. Without a therapeutic link you can still be treated; you simply hand over your prescription another way.

Your file is covered by professional secrecy. It is kept securely for at least 30 years after your last contact, as the law requires.

You can consult your file within 15 days of your request and receive a first copy free of charge.

WhatsApp is handy for appointments, but it is not a channel for your medical information: bring your documents to your session. If you send them by WhatsApp anyway, you do so at your own responsibility.

You are entitled to quality care, to choose your physiotherapist freely, to clear information about your health, and to give or refuse your consent to a treatment.

If you disagree, talk to your physiotherapist first. You can then contact the federal Ombudsman service “Patient rights” (FPS Public Health).